Privacy Policy

This policy is a starting template and should be reviewed by a qualified attorney before launch.

Latched Beginnings ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, reach out to us, or schedule care at our practice in Austin, TX. By using our website, you agree to the practices described below.

Information We Collect

We collect only the information we need to respond to you and to keep our website running smoothly:

• Information you provide.When you submit a contact form, request an appointment, sign up for a resource, or email or call us, you may share your name, email address, phone number, your baby's general feeding concerns, and any message you choose to include.
• Information collected automatically. Like most websites, we gather standard technical and usage data such as your browser type, device, pages viewed, and how you found us. This helps us understand what families find helpful and improve the site.

We do not ask you to share sensitive medical details through our website forms. Please keep any messages general and save the clinical specifics for your appointment.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests for care.
• Schedule, confirm, and follow up on appointments.
• Send resources, educational content, or updates you have asked to receive.
• Maintain, secure, and improve our website and services.
• Meet our legal, regulatory, and professional obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and to measure how the site is used. We may also use website analytics tools that collect aggregated, non-personal information about visits, such as page views and general location. You can adjust your browser settings to refuse or delete cookies, though some parts of the site may not function as intended if you do.

Third-Party Services

We rely on trusted third-party providers to help us operate, such as appointment scheduling tools, website hosting, email delivery, and analytics services. These providers may process limited information on our behalf and are expected to protect it. We do not sell your personal information, and we do not share it for unrelated marketing purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect the information you share with us against loss, misuse, and unauthorized access. No website or method of electronic transmission is perfectly secure, however, so we cannot guarantee absolute security. We encourage you to use care when sharing information online.

Children's Privacy

Our website is intended for parents, caregivers, and healthcare providers, not for children. We do not knowingly collect personal information directly from children through this website. While we care for infants and young patients in our practice, that clinical information is provided by a parent or guardian and is handled according to applicable healthcare privacy laws. If you believe a child has provided us information through the website, please contact us so we can remove it.

Your Choices

You are always in control of your information. You may:

• Ask us what personal information we hold about you and request a copy.
• Ask us to correct or update inaccurate information.
• Ask us to delete information we are not required to keep.
• Unsubscribe from any optional emails at any time using the link in the message or by contacting us directly.

To make any of these requests, reach out using the contact details below and we will respond as promptly as we reasonably can.

A Note on HIPAA and Protected Health Information

This Privacy Policy covers information collected through our website. The protected health information created or maintained as part of your clinical care is governed separately by our HIPAA Notice of Privacy Practices, which describes your rights and our responsibilities under federal health privacy law. If anything in this website policy appears to conflict with our HIPAA Notice, the HIPAA Notice controls with respect to your health information.

Changes to This Policy

We may update this Privacy Policy from time to time as our practice, technology, or legal obligations change. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically so you stay informed about how we protect your information.

How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, we are glad to help. You can reach us at:

• Email: info@latchedbeginnings.com
• Phone: (512) 814-7480
• Mailing address: 1701 Simond Ave, Suite 107A, Austin, TX 78723